Decision details

Tenant Satisfaction survey results

Decision Maker: Cabinet Committee: Housing

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


1.       That the survey results be noted.


2.       That the recommendations for service improvement and actions in section 12.5 of report CAB3429(H) be approved.

a)    Repairs & maintenance – actions to address outstanding repairs and improve performance in relation to listening to views

b)    Examine how the housing service can improve its approach to anti-social behaviour

c)     Investment in customer excellence training

d)    New engagement model to appeal to under 35 year olds

e)    Investigate differences in satisfaction levels across the different district areas through community engagement activities

f)      Improve complaints handling performance

g)    Communal areas to be kept clean and maintained


Reason Key: Significantly effect on 2 or more wards;

Wards Affected: (All Wards);

Contact: Janette Palmer, Head of Housing Policy and Projects Email:

Report author: Janette Palmer

Publication date: 15/11/2023

Date of decision: 14/11/2023

Decided at meeting: 14/11/2023 - Cabinet Committee: Housing

Effective from: 23/11/2023

Accompanying Documents:


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