Issue - meetings

1.      That the 2025/26 survey results be noted.

2.      That the progress made as a result of 2024/25 TSM survey results be noted.

3.      That the work that is underway or proposed to address the two indicators that are below median benchmark be agreed.

Councillor Reach and Tenant Partnership Manager introduced the report, noting that the Council was required by the Social Housing Regulator to collect data on 12 tenant satisfaction measures. It was reported that the Council performed well against the benchmark in 10 out of these 12 measures.

The Tenant Partnership Manager and the Strategic Director responded to questions and comments raised by councillors as summarised below:

a)    Was there any further understanding about why tenants under the age of 35 remained the least satisfied with the repairs service?

b)    Further clarification was sought regarding why the national benchmark for satisfaction with complaints handling was considered to be low at 31% and whether the council had a higher target.

The Cabinet Committee agreed the following for the reasons set out above and outlined in the report.

RESOLVED:

1.             That the 2025/26 survey results be noted.

2.              That the progress made as a result of 2024/25 TSM survey results be noted.

3.              That the work that is underway or proposed to address the two indicators that are below median benchmark be agreed.